Belgacom is merged with Proximus which provides various services in mobiles, fixed line, internet, equipment and television. Quality is the prime focus area of Belgacom and is hence merged with Proximus which also gives high priority to quality and also provides high speed uploads with less noise in transmission. The company along with its Belgacom Customer service provides ultra powerful mobile network which is being facilitated in around 20 Belgian cities with dazzling speeds. The network also helps in switching between 3G and 4G automatically according to the availability of signal. Hence, network quality and service quality are given highest priority by the company.
Products and Services
The company provides best option to choose from various packs or to customise own pack and customers can also add mobile subscriptions. Various mobile services like mobile subscriptions, smartphone with subscription, prepaid cards, reloading of Pay & Go Car online are provided by the company. Mobile internet, internet subscriptions are some of the internet services provided by the company with its best Belgacom customer service which helps in solving every technical issue. The television services like Proximus TV subscription, football and sports, series and movies, packages and passes are some other services under Television.
Experts at Belgacom customer service
Whenever customers need help, customer service is always at help through various modes like chat, e-mail, social media etc. For other technical questions, customers can contact the operators until 10:00 PM and works even on Sundays. However, customers facing issues regarding Proximus TV can call the Belgacom customer service anytime (even in midnight). Technical support is also provided at home where technicians come to home even on Saturdays. The company also provides some frequently answered questions in their official website which help customers to get solutions to various issues including issues in billing.
Contact Customer service
Belgacom Customer service gladly serves its customers through call, chat and e-mail. Customers can call at 0800 55 800 from Belgium and at +32 475 15 60 30 from abroad. For technical questions, the customer service can be called anytime from 8 AM to 10 PM. In case of lost or stolen mobile, customer service can be called at anytime to block the card. Any other questions can be answered from Mondays to Saturdays (8AM to 10 PM) except on holidays. Customers can directly mail to the customer service through their webpage by selecting the proper product and reason.