ING Group is multinational banking company based in Dutch with its headquarters in Amsterdam. It provides its business in direct banking, retail banking, asset management, investment banking and insurance services. ING group is a consortium of 11 European banks and is included in the important banks list in 2012. It is also listed in “Fortune Global 500” in the year 2012 and is regarded as the largest financial or banking services in the world. It generates revenue of $150 billion and is the 18th largest corporation in terms of revenue. It has clients in more than 40 countries and able to serve through ING customer service.
Day-to-Day Banking Services
According to a survey, 189,000 customers shifted from various other banks to ING last year. Some of the services provided by ING are credit cards, current accounts, self banking and payments along with ING customer service. Through current accounts, customers can manage either through online or offline through branch. The different types of current accounts are free online account, classic account and youth account. Some of the credit card services are ING visa classic, Flexible credit card and ING master card gold. Self banking services include ING smart banking for smartphone, ING smart banking for tablet, Home’Bank.
Need Urgent Assistance
Customers can contact ING customer service during emergency conditions like blocking card, making insurance claim. Branches can also be contacted directly for such kind of issues or customers can book appointment directly through the website. Investments can be done through ING Invest Account, shares, investment funds and ING lifelong income. Various insurances can be claimed for ING car insurance, travel assistance, home insurance, ING death benefit and Insurance. Retirement benefits like star fund, ING life pension plan, ING life star plan and ING PSPS.
Three ways of ING Customer Service
Customers can avail ING customer service through three ways- visiting branch, call and message. Before visiting branch, customers can make appointment at any branch of customer’s choice. In order to call customer service, customers can reach at +32 2 464 60 04 from 8 AM to 10 PM (Monday to Friday) and on Saturdays from 9 AM to 5 PM. Customer service professionals provides personalised answers to customers based on their questions. Any complaints or suggestions can be written to the customer service directly through message. ING customer service employees contact the customer with relevant solution as soon as possible.