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Netflix Overview

Netflix is the largest television network in the world expanded over 190 countries along with Netflix customer service. It has 75 million members who are enjoying around 125 million hours of movies and TV shows per day including documentaries, original series and feature films. Netflix was founded in 1997 and its headquarters are located at Winchester Circle, Los Gatos, United States of America. Members can watch on internet connected screens any time they want, anywhere and as much as they want. Members can watch all these without any commitments or commercials and can also pause and resume them while playing.



Services of Netflix

Netflix is a rental service that offers media services to its subscribers through internet streaming. Netflix also provides video-streaming service separately that gives access to the online library content of Netflix for internet connected devices. It allows many individuals to make use of one subscription by ensuring authenticated login. When the streaming service was launched, no additional charge was taken from the users. Netflix offers rental services for both video-on-demand service and physical disc rentals. In 2013, it launched Super HD services that allow high quality streaming and supported by Netflix customer service. For providing all these services, open connect content-delivery network is used.

Contact Details of Netflix

Netflix provides “Netflix customer service” through calls and email services. For any press related Netflix customer service cases, one should email to [email protected] The inbox of this mail is monitored from Monday to Friday, 9 AM to 5 PM. If the issue is regarding to any Netflix customer service, then go to for contact information. Netflix customer service can be availed by calling 1-800-585-7265 which is available round the clock. For faster service, it is better to login into the site and then click “call us” link which provides service code along with waiting time.

Tips for Callers

Callers can call service number: 1-866-579-7172 to know information regarding joining Netflix service. Social media is the best and fastest mode of customer service by Netflix. Netflix accepts queries from both Facebook and twitter accounts. Callers should first take use of live chat on Netflix web page as it provides solutions to their questions quickly because of less waiting time. As it takes sometimes for the Netflix customer service to answer questions, one should look at the troubleshooting tips given in the official website. New user or existing customer can call anytime as the service is for 24 hours, 7 days. For better guidance, description of issue is vital.

netflix contact



  • How does Netflix streaming work?

Netflix is ​​a streaming service whose members can take advantage of an eclectic range of award-winning series, films, documentaries, and more on thousands of Internet-connected devices. With Netflix, you have unlimited access to content without ever having to watch a single commercial. There is always something new to discover and every month more movies and series are added!

So, if you are already a member and want to learn more about using Netflix, you are advised to visit Netflix official website.

  • How does Netflix Free trial period work?

Free trial period means you can try Netflix for a month for free! If you enjoyed the Netflix trial, you do not have to do anything. Your membership will be refreshed automatically – as long as you want to be a member.

Netflix membership is a monthly subscription that starts on the day of registration. No contract, no cancellation fees, no obligation. You can cancel at any time online – around the clock.

Note: Duration and availability of free trial periods may vary by region.

  • What is Netflix Membership?

Choose your price and your subscription! Netflix offers three different subscriptions to meet the diverse needs of its customers. Your subscription determines how many people can simultaneously stream Netflix content, and whether you can watch titles in standard, HD, or Ultra HD resolution.

  • Basic Subscription: 1-device subscription with SD (playback on 1 device at the same time in standard resolution)
  • Standard subscription: 2-device subscription with HD (playback on 2 devices simultaneously in HD image quality, if available)
  • Premium subscription: 4-device subscription with HD / Ultra HD 4K (4-device simultaneous playback in HD and Ultra HD image quality, if available)
  • DVD Subscription (the US only): US customers can opt for a DVD-only subscription or add DVDs to their current streaming subscription.

The initial month is free for new members. If you choose to remain a Netflix member, your contribution will be deducted on a monthly basis on the date you registered initially. Also, you can change or upgrade your subscription at any time via the Account page.

  • What films and series do Netflix offers?

Netflix members get instant access to high content in over 190 countries. Netflix has a comprehensive library of international content, including award-winning Netflix originals, feature films, documentaries, series, and more. The Netflix offer varies by region and may change over time. The more titles you watch, the better Netflix recommendations for TV shows and movies you like. You can play, pause and resume content – without commercial breaks and with no obligations.

Plus, you can download your favourite series to your iOS or Android mobile device or Windows 10 app. With downloads, you can enjoy Netflix anywhere without an internet connection. Nothing stands in the way of your serial marathon!

  • What streaming devices does Netflix offer?

Movies and TV shows everywhere, anytime, on thousands of devices. With Netflix streaming software, you can instantly view Netflix content on any device with an Internet connection that has the Netflix app installed, such as smart TVs, game consoles, streaming players, set-top boxes, smartphones, and Tablets. Their internet speed recommendations help you achieve the best performance. You can also stream Netflix directly to your computer or laptop. The system requirements contain information about browser compatibility.

On some devices, the Netflix app is already preinstalled; others require the Netflix app to be downloaded first. The functionality of the Netflix app may vary depending on the device. Our Terms of Use provide information about restrictions and usage.

If you need any help setting up? You can search for the manufacturer of the device you are using in their help centre.

  • How Netflix works?

Follow these simple steps to get ready for Netflix in just minutes:

  • Choose the subscription that best suits your needs.
  • Set up an account by entering your e-mail address and creating a password.
  • Specify a method of payment so that you do not miss a single episode at the end of your free trial period.

That’s all. Start streaming! Your 30-day trial period is absolutely free and you can cancel at any time. If you do not cancel, your account will be charged only after the trial period has expired. They will send you a reminder email 3 days before your trial ends to make sure you can continue to use Netflix.

As a Netflix member, your contribution will be charged on a monthly basis on the date you registered initially. If you do not like Netflix, you can cancel at any time online.

  • How do the profiles work in my Netflix account?

With the profiles, individual members of your household can design their own Netflix environment according to their personal film and series taste. You can build up to five diverse profiles per Netflix account.

  • On devices made before 2013, no profiles are available.
  • Each profile has its own (n):
  • Personalized film and series proposals
  • List of recently viewed titles *
  • Reviews*
  • Language setting *
  • Playback Settings
  • Age rating
  • My list *

Not available on children’s profiles on computers.

If you’re using an older device that requires an activation code, you will not be able to create or switch profiles from one profile to another on this device. To make sure you use your preferred profile, go to the Netflix website and select the profile you want. Then enable the device at If you’re going to change the profile at a later time, you must first log out of your device and reactivate it via the desired profile.

  • How can I set parental control for a profile?

On most devices, parental control can be set up for profiles. Under Manage Profiles, you can customize the parental controls for each profile. Keep the profile you want to edit and then decide the desired setting from the Allowed series and movies drop-down menu. If you can not change parental control for a profile on your device, go to the Netflix website and follow the steps above.

By choosing a child? On the edit page of this profile, you can make the profile child-friendly.

Note: Profiles are not password protected. As a parent or guardian, your job is to make sure your child always uses the right profile. How do I set up parental controls in my Netflix account? find an overview of all parental control options.

  • Why is Netflix not working?

If Netflix does not work, it may be due to a problem with the network connection, your device, your Netflix app, or your Netflix account. To use Netflix again soon, please first check if an error code or an error message is displayed on the screen. If your problem has a code or message, enter that code or message in the search bar at There you will find out which steps are to be carried out for the occurring problem.

If your problem does not indicate an error code or message, search for the problem. Typical problems include a black screen or login problems. If you’ve been looking for an item but still cannot use Netflix, check to see if we’ve reported any service outages. It is very rare, but sometimes they have problems with their internet connection.

  • How can I set how much data Netflix uses?

For playback of titles on Netflix, streaming in standard resolution requires 1 GB of data per hour and HD 3 GB of data per hour of streaming. Downloading and streaming consume similar amounts of data. If you are using a tariff with limited data or limited bandwidth, you can adjust the data consumption settings by following the steps below;

  • Change data consumption settings
  • Log in to
  • Select the profile for which you want to change the data consumption settings.
  • Note: It is not possible to change the data consumption settings via a child profile.
  • Select Account.
  • Under My profile, select Playback Settings.
  • Select the desired data consumption setting:
  • Note: Restricting data consumption can affect video quality.
  • Low (0.3 GB per hour and device)
  • Medium (SD: 0.7 GB per hour and device)
  • High (best picture quality: up to 3 GB per hour and device for HD and up to 7 GB per hour and device for Ultra HD)
  • Automatic (automatically adjusts data usage based on your current Internet connection speed to deliver the highest quality streaming possible)
  • Choose Save. The changes take effect within 8 hours.

The data usage settings only apply to the Netflix profile that was active at the time of the setting. That is, you can set different data consumption settings for each profile in your account. If you are bothered by the whole amount of data Netflix uses, you should alter this setting for each profile.

Note: If you’d like to learn more about how to manage data consumption on different mobile devices, visit the Netflix official site right away!

Netflix Customer Service exhausting you?

Share with us the experience of the Netflix Services (waiting times, courtesy, professionalism, etc.), the price of customer retention promotions & valuable tips for the benefit of all customers


  1. Ghislain Weeghmans

    Geachte Netflix klantendienst,jullie hebben mij een beetje bedrogen met het lidmaatschap dat ik ben aangegaan met u,ik had één maand gratis gekregen tot 28 augustus 2016 kijk het maar goed na mijn naam is Ghislain Weeghmans.
    Maar wat gebeurt er nu ik kon mij niet dadelijk inloggen toen ik wou een film bekijken,moest ik mij aanmelden met Paypal dan wordt ik maar omgeleid waar men mij 9,99 euro aanrekent.
    Aldus is mij onrecht aangedaan en 9,99 euro afgehouden ten onrrechte want ik had tot 28 augustus gratis,zodus om rechtvaardig te zijn van uwentwege moet ik pas op 28 september opnieuw betalen,want ik heb de bewijzen van die maand trouwens zwart op wit bij Paypal staan op mijn uittreksels.
    Willen jullie mij AUB een bericht sturen dat bij deze alles in orde is waarvoor mijn oprechte dank aan Netflix.Vriendelijke groetjes en hopelijk is dat snel in orde,iedereen moet krijgen wat hem of haar beloofd is.!!

  2. Daisy

    Could Netflix please add modern Family to belgian Netflix?

  3. Mal Colyer

    Why was Orphan Black season 5, episode 1, not available for viewing? All it said was episode 2 available June 18th, it was supposed to be available June 11th.

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