Telenet – A Belgium Telecommunications Company
Telenet is the largest telecommunications provider in Belgium founded in 1996 with its headquarters in Mechelen. It has 2,288 numbers of employees along with Telenet customer service employees and is the largest provider of broadband (cable) services in Belgium. It provides both analog and digital cable television services. Since 2005, Telenet is also listed in Euronext stock exchange. The broadband cable network of Telenet passes through 2.4 million homes in Brussels region.
Internet, Telephony and Television Services
Telenet offers various services like cable television, broadband internet, fixed telephony and mobile telephony. In addition to cable internet services, Telenet also acquired many Wi-Fi hotspots and its main competitors are VOO and Numericable in Brussels region. Voice, data and internet services are also offered by Telenet to its business customers under the name Telenet solutions mainly through optical fibre. Telenet services along with Telenet customer service is being offered since 1998 under the name Telenet Freephone serving more than 6 lakh customers. Similarly, a telephony service is being offered by telenet since 2006 and has more than 80,000 customers. Digital TV services are launched by Telenet since September 2005.
Solutions to every problem!
Telenet customer service provides solutions to every problem of customers. Customers’ satisfaction is the ultimate goals of Telenet customer service. It answers to many questions like setting Telenet mailbox, installation guides, setting Wi-Fi connection etc. Telenet community forum is being maintained by Telenet customer service that helps in providing tricks and tips on various Telenet products. For any administrative questions, call on 015 66 66 66 and then option 1 is to be selected. Then three options are heard: outstanding balance, copy of last charge, speaks to employee. Telenet customer service is available during weekdays from 8 AM to 8 PM and on Saturday from 9 AM to 5:30 PM. On Sundays and public holidays, the Telenet customer service is closed. Any technical problems can be solved on 0800 66 016 which works 24 hours a day.
Tips to customers
If customers don’t want to wait for long-time to talk to Telenet customer service, they can take appointment by calling 015 66 66 66 and choosing option 3, then option 5 and finally option 1. These appointments can be taken from 8 AM to 10 PM (Monday to Friday) and from 9 AM to 10 PM on Saturdays. Subscriptions can also be cancelled by calling 0800 66 350 whereas Sundays and public holidays are closed.