Thomas Cook Airlines
Thomas Cook Airlines is British airlines based in England (Manchester). It serves many destinations worldwide from its main bases- London Gatwick airport and Manchester airport. It also operates from other bases in the United Kingdom. Thomas Cook Airlines was founded in March 2003. It has nearly ten operating bases with fleet size of 29 serving almost 95 destinations. MyTravel Group is merged with Thomas Cook in 2008 and Thomas Cook airlines has many sister airlines which are part of joint fleet management. Thomas Cook Airlines holds an operating licence from United Kingdom and permits carrying passengers and cargo. Thomas Cook Airlines customer service also attracts customers a lot.
On-Board Services
Thomas Cook airlines provide short-haul and long-haul flights along with in-flight entertainment. In short-haul flights, snacks and drinks can be purchased in the flight from the given menu. Gifts can also be selected at the time of booking a flight in “My booking page” of the Thomas Cook airline’s website or from Thomas Cook Airlines Customer Service. All the in-flight meals are designed by Chef James Martin since May 2012. If the passengers didn’t order any meals during the time of reservation, they can order from the cabin crew during journey. Entertainment is also provided on most services. In long-haul flights, both economy and premium economy classes are offered by the airlines. In economy class, in-flight meals are provided along with drinks and snacks.
Customer Service
Customers can contact Thomas Cook Airlines customer service if they have concerns regarding the reservations and special requests. They can call Thomas Cook Airlines at +32(0)2 400 34 22. Before boarding flight, if the customer has any issues, he/she can e-mail to reservation.be@thoamscookairines.com for questions and comments. However, if the customer wants to lodge complaint after boarding the flight, he/she can e-mail to customerservice@thoamscookairlines.com. For reporting on baggage losses or damages, customers can contact Thomas Cook Airlines customer service by sending e-mail to baggage.service@thomascookairlines.com. For a group request, Thomas Cook Airlines customer service can be contacted through groups@thomascookairlines.com.
Customer Service Availability
Thomas Cook Airlines customer service is available on weekdays from 8 AM to 8 PM and from 10 AM to 6 PM on Saturdays and remains closed on Sundays. For complaints and other queries, Thomas Cook Airlines customer service is available from Monday to Friday (9AM to 6 PM). If customers need help regarding booking, they can call to +32(0) 2 400 34 22 with local costs. However, this customer service remains closed on pubic or national holidays and Sundays.
