Airbnb Customer Service

Airbnb

Airbnb is a website that helps people to find, list and rent lodging. It is a private entity found in 2008 by Joe Gebbia, Brian Chesky, and Nathan Blecharczyk. Its headquarters are in San Francisco, California, United States of America. It runs its operations in more than 190 countries with over 1,500,000 listings. Airbnb is a trusted place for people to book accommodations in various places around the world based on their tastes. Airbnb customer service allows its customers to book their accommodations either from mobile phone or from tablet. Whether it is a one month stay in villa or a one week stay in castle or one day stay in apartment, Airbnb provides unique travel experience to its people.

World-Class Services

Airbnb provides rental services to its customers at affordable rates in different destinations around the world based on the requirements of customers. Since 2008, it served a maximum number of 60,000,000 in more than 34,000 cities and has collaborations with more than 1400 castles. With the best and world-class Airbnb customer service, many users or people want to monetize their space and showcase it to millions of people. All these services by Airbnb also helps in keeping environment clean as sharing houses reduces the emissions of carbon.

Airbnb Mobile

Airbnb maintains its customer service at a very high class as the company had separate application for mobile user. You can download the application via Google play store or iOS App store. Hosting is very easy with the Airbnb customer service as they make reservations in a very simple manner without consuming much of the user’s time. However, users can also interact with the hosts to acquaint well them before actually contacting them. The company claims to accept any query through its email address; press@airbnb.com

Responsible Hosting

Airbnb is trusted by many users all over the world only because of its value towards its customers through Airbnb customer service. The company ensures accuracy levels in the details provided to the customers and considers reservation enquiries round the clock (24X7). Calendar is continuously updated by Airbnb customer service to reflect the reservation dates accurately. Commitment, cleanliness and required amenities are the three best things one can trust from Airbnb. Best support is provided to the customers during reservations in order to resolve any issues that may arise. Airbnb also takes reviews from guests within 14 days of checkout. And the company is best known for its hostility and excellent staying experience.

Airbnb Belgium FAQs

• How do Airbnb works?

A long time ago Airbnb swayed people to sleep in other homes and became a billion-dollar company, it was, at first, just a thought to make extra cash and make rent. But then somehow, it revolutionized the way people travel today. Airbnb business model is unique, gainful and has developed to such an extent that it is ballooning like anything.

Airbnb is an online marketplace that connects hosts with travelers or travelers with hosts. In other words, this platform enables individuals to list their free or extra space to earn additional income in the form of rent. On the other hand, Airbnb lets travelers to book the best homes available from local host, providing them cash and allowing them to collaborate with locals! Airbnb works in more than 34,000 cities and 190 countries around the world.

Airbnb offers a simple yet unique business model; here is how it works;

• Hosts rent out their properties on Airbnb along with other factors like price, amenities provided etc.
• You are supposed to upload only the high-quality photographs of your rented property.
• Travelers hunt for a property in the city anywhere they would like to stay and browse all the options available to them as per the price and services offered by the host end.
• Booking will be made via Airbnb where the traveler pays the amount mentioned by the host and some additional money as service charges.
• The host approves your booking, traveler stays there, and finally, Airbnb pays the amount to the host after deducting their commission.

TIP: The host and the traveler can also rate each and even write reviews based on their experiences.

Airbnb has a two way revenue system;

 Commission from Property Owners (Hosts)

• Airbnb takes a flat 10% commission from hosts upon each booking done over the platform.

They charge transaction fee from Travelers (Guests)

• Airbnb charges 3% of the booking amount as business charges from travelers upon every approved booking.

However, the payment is not instantly transferred. Airbnb keeps it for 24 hours after the check-in. The payout method varies depending on the currencies and country of the host.

You will also be subjected to additional fee, if you happen to reside in the European Union, Norway and Switzerland. This will come in the form of VAT – Value Added Tax. Also, Airbnb’s exchange rates will be applied to to travelers who pay in a currency different from the one mentioned by the host in the listing.

• How Airbnb got started?

Airbnb is a peer-to-peer online marketplace and homestay network that enables people to list or rent short-term lodging in residential properties, with the cost of such accommodation set by the property owner. The company receives percentage service fees from both guests and hosts in conjunction with every booking.

It was founded in the year 2008 by two friends named; Brain Chesky and Joe Gebbia who moved from New York. As the rent was high and they did not have enough cash to pay off, they decided to look for a way that could make some money. And, that’s when the idea of buying some airbeds and hastily putting up a site named ‘Airbed & Breakfast’ came! The setup was simple and their mission was clear; it was to offer visitors a place to get some well needed sleep and breakfast in the morning.

Soon after, Nathan Blecharczyk – a technical architect joined their team and became the third co-founder and together the trio created wonders! Rest is history.

Airbnb holds just one mission and that is to let travelers spend time ‘living’ in the places they travel to rather than simply visiting them. Unlike standard hotel accommodations, Airbnb enables travelers to book homes with local “hosts” and that too with a goal of experiencing a destination. So as to make a person feel like it’s a home away from home. Rentals range from a modest apartment for a single night, to a castle for a week, all the way up to a villa for a month.

The service provides an easy way for homeowners to monetize their extra space.  AirBNB offers an effortless user interface that can be used online or from a mobile phone or tablet.

• Is Belgium a good place to be an Airbnb host?

Belgium is far not in the first 10th of countries with a high popularity of Airbnb, but the service is stil very popular there and is a very good place if you are considering being an Airbnb host!

• How safe is Airbnb?

Airbnb is very safe since there’s the peer-review system, where hosts and guests can leave honest reviews for each other; comments can only be left after a reservation. There’s also the Verified ID system which confirms people’s identities by matching them with social media and other offline documents like scanning photo ID (this system is only obligatory for last-minute bookings).

As with any other website where people are involved there are always good experiences and bad ones.

TIP: You are advised to go through the reviews carefully. Keep in mind that; the price listed is the final price and your host can not incur any extra charges from you. If you do your research on a good not, everything will eventually fall into place!

Perks of Choosing Airbnb over any other local hosting services;

• You will have one-on-one communication with the owner from the time you book, to the time you leave.
• You will not be treated as just another customer or number. Your hosts will make sure that you spend a quality time in their home not as a guest.
• In most of the cases, the owners are typically very helpful with recommendations, directions, and any information they feel may benefit you on your trip. One of the finest things with reference to this relationship is that your hosts truly want you to be happy and they do every possible thing to make your stay as pleasant as possible.
• Airbnb is review based, so before you stay anywhere, Read every review, so that you can feel secure with your booking decision. Being confident on where you are staying and who you are doing business with is very important. One of the reasons’ for staying in an Airbnb over a hotel is that you are supporting a small local business.

The options are endless when choosing Airbnb. It’s one of a kind adventure of its own!

• What are the key recommendations for Airbnb hosts?

Too many to list, but we will l keep it to a few of the most crucial!

#FIRST – Know Your Audience

A lot of first-time hosts just assume they have to cater to anyone and everyone. In doing so, they miss the opportunity to tap into one or two target markets really. Think about whom your property is best to, and if there’s a particular audience, think about what you can do to appeal to them individually.

For Instance: You have a quiet but well-connected inner-city apartment, so you invest in great WIFI, a coffee machine and a laptop-friendly workspace to capitalise on business travellers and digital nomads. Or you have a 3-bedroom house by the beach that’s kid-safe and family-friendly, so you invest in extra bunk beds and kids toys and games. Same goes for couples on romantic getaways, Millennials with overactive Instagram accounts, retired travellers, and so on.

#SECOND – Know When To Get Help

Running an Airbnb can be way more time consuming than you initially expected. In fact, we estimate that it takes 8 hours per week to manage all the bits and pieces like communications, check-ins, cleaning, etc. You should ‘know when to do things done yourself, and when to get help.’ There are so many dedicated services that exist to cater to Airbnb hosts (like professional cleaners, property managers, check-in services, etc.)

#THIRD – Always Try And Go A Bit Beyond

Getting excellent reviews is obviously paramount to Airbnb success. Don’t just think about covering off on the necessary level of what’s expected: always try to go a little bit above and beyond if you can. That can mean simple things, like surprising your guests with a small basket of local treats, offering them a personalized recommendation of one or two places to go based on their interests or being flexible with check-out times. These things aren’t a significant burden on you, but can really make the guest experience memorable.

#FOURTH – The Neighborhood

What neighborhood would interest Airbnb users? Any tenant values proximity to facilities and public transportation. Are there a lot of attractions nearby? Are there eateries nearby? Is it a vital spot for travellers? You can also join travel forums and get a better understanding of what is travelers considers the most and sought-out. With Airbnb, travelers might be looking for a peaceful getaway or for nightlife. And, for this very reason, it’s important to know what the target audience is after.